Home  /  How Donation Pickup Works in the Bay Area
how we work

From your doorstep to its next chapter.

Donating should be as easy as ordering takeout. Here's the whole journey - what it costs, what happens after pickup day, and how you find out where it went.

Book a pickup See pricing
1 · a few taps, done

Schedule a pickup.

Enter your ZIP, tell us roughly what you're donating, and choose a time slot. Pickups are $24.99 onwards, depending on distance, and you'll see your exact fee before you pay securely via Stripe.

2 · no special boxes

Pack it your way.

Grocery bags, totes, whatever you have. Just make sure everything is clean and ready for its next owner.

3 · smart matching

Sent where it's needed.

Your items go to a local organization we support.

4 · feel the flow

Delivery confirmation, in your inbox.

Once your things are delivered, we let you know the name of the organization that received them. Space back. Mood up.

pickup day, step by step

What actually happens on the day

your time slot

We pick up

Your bags are collected from your door, porch or lobby - no signature needed.

after pickup

Straight to the matched organization

Your items go directly to the organization we support that needs what you gave.

after delivery

We let you know where it went

The name of the organization that received your things. That's the part you'll screenshot.

pricing

A convenience fee.
Based on distance.

Your fee depends on the distance from your address to the organization your items are matched with. It includes collection and delivery, and you always see it before you pay.

Light Pickup

One bag, up to 20 lbs

$24.99onwards

Perfect for a closet edit

more room

Flexi Pickup

More bags or boxes, pickup truck or cargo van

$42.99onwards

The full family declutter

Books Only Pickup

Preloved books, in boxes or bags

$42.99onwards

For shelves you've outgrown

Rather drop off yourself? Free - we'll email you a list of nearby organizations we support. Learn how

Cancellation and refund policy

Reschedule free up to 24 hours before your pickup. Cancellations made 24 hours or more before carry a cancellation fee of 4% or $3, whichever is higher. After that, the fee is 4% or $10 (Light) / $40 (Flexi, Books Only and corporate drives), whichever is higher.

  • Reschedule 24+ hours before your pickup window: free
  • Cancel 24+ hours before your pickup window: 4% of your pickup fee or $3, whichever is higher (all pickup types)
  • Cancel or reschedule under 24 hours before, or a no-show: 4% of your pickup fee or $10 (Light Pickup) / $40 (Flexi Pickup, Books Only Pickup, corporate drives), whichever is higher

The fee is deducted from what you paid and the rest is refunded, usually within 5 to 10 business days. To cancel or reschedule, contact us via WhatsApp on +1 (669) 322-5186. Some bulky items need approval first and have their own cancellation fee, which we tell you before you decide. Other charges (for example a failed pickup or contaminated items) are rare, and if one is expected on your order we'll tell you the amount beforehand. Full details are in the Terms of Use.

after pickup day

Where your things go.

door to door

Delivered

Everything from your pickup goes to the organization we matched it with, free of charge to them.

their shelves, their rules

Put to use

The organization decides how to use what it receives - that's their call, based on what their work needs.

you'll hear from us

Named

We tell you the name of the organization that received your things, so you always know where they went.

plain english

What we are, and what we're not.

No small print surprises. Here's the arrangement in three lines.

the booking desk

We're a platform

You book with us. We match your things to an organization we support, arrange the collection and tell you where they went.

your fee, explained

We're not a charity

Your fee pays for the service, not a cause. It isn't a donation, isn't tax-deductible, and we never collect money on behalf of any organization.

who drives

We're not a logistics company

We don't operate trucks or employ drivers. The pickup itself is carried out by our logistics partners - we coordinate it from booking to delivery.

faq

How-it-works questions

Do you pick up donations for free?

Pickups are $24.99 onwards - that fee is what gets your items collected and delivered to organizations at zero cost to them. The free alternative: we send you a drop-off list of nearby organizations.

Who actually does the pickup?

We arrange it; our logistics partners carry it out. Share At Door Step books, matches and coordinates - we don't operate our own trucks.

Curbside or in-home?

Doorstep/curbside by default. For heavy or bulk items, request in-home help when booking - see our bulk donation page.

How fast can you come?

Enter your ZIP on the booking page to see the time slots available in your area.

What if my items get rejected?

Everything goes straight to the matched organization, and they decide what they can use. Stick to clean, complete, working items and you're all set.

All FAQs

Two minutes to book. We handle the rest. flexible time slots

Book a pickup