Share At Door Step Inc.
Version 1.0 · Effective date: September 22, 2026
1. About this Privacy Policy
1.1 This Privacy Policy explains how Share At Door Step Inc., a Delaware corporation ("Share At Door Step", "we", "us" or "our"), collects, uses, shares and protects personal information when you use our website at us.shareatdoorstep.com, any Share At Door Step mobile application, our booking pages and messaging channels, and the donation pickup and related services we offer in the United States (together, the "Services").
1.2 This Privacy Policy applies to donors, website visitors, people who contact us, and representatives of businesses, nonprofits and other organizations we work with. It does not apply to personal information we handle as an employer, or to services offered by our group companies in India or Singapore, which have their own privacy policies.
1.3 Capitalized terms not defined here (such as "Pickup Partner" and "Recipient Organization") have the meanings given in our Terms of Use.
1.4 Summary. We collect what we need to arrange your pickup and deliver your items, such as your name, contact details, address and item details. We share it with the Pickup Partner that collects your items (such as Uber or Lugg) and with service providers who help us run Share At Door Step. We do not share your name or contact details with the organization that receives your items unless you ask us to or it is needed to resolve a problem with your items. Advertising cookies and pixels from partners such as Google and Meta may count as a "sale" or "sharing" under California law. They stay off unless you accept them, and you can opt out at any time. You can ask to access, correct or delete your information at any time.
2. Personal information we collect
2.1 Information you give us
- Contact and account details: name, email address, phone number, password, and communication preferences.
- Pickup details: pickup address, access instructions (such as gate codes, floor, parking or building rules), preferred pickup windows, and notes you add.
- Donation details: descriptions, quantities and photos of the items you plan to donate, and your choice of recipient where offered.
- Payment details: billing name, billing ZIP code and payment confirmation. Card details are collected and stored directly by our payment processor. We do not store full card numbers.
- Communications: messages, emails, chat, SMS and WhatsApp conversations with us, call recordings (where we have told you the call is recorded), survey answers, reviews and feedback.
- Organization details: if you contact us on behalf of a company, nonprofit or school, your name, job title, organization and work contact details.
- Marketing consents: whether you have opted in or out of marketing messages and when.
2.2 Information collected automatically
- Device and usage information: IP address, browser type, device type, operating system, pages viewed, links clicked, referring website, and dates and times of visits.
- Precise geolocation: when you book a pickup, we collect your precise location, either from your browser's location services or from the address you pin on a map. We treat this as sensitive personal information (see Section 9).
- Cookies and similar technologies: see Section 6.
2.3 Information from others
- Pickup Partners: pickup and delivery status, times, proof-of-service photos of items and the pickup spot, notes about access or item condition, and any incident reports.
- Recipient Organizations: confirmation of which items were accepted or declined.
- Payment processors: confirmation of payment, refunds and chargebacks, and fraud-screening results.
- Advertising and analytics partners: information about how you found us and interacted with our ads.
- Organizations: if your employer or another organization invites you to a donation drive, your name and work email.
- Public sources: address validation and mapping services.
2.4 Information we ask you not to send
Please do not send us Social Security numbers, financial account numbers, health information, or other sensitive information that is not needed for your pickup. Please do not include personal documents or data inside donated items (see Section 5.2 of our Terms of Use).
3. How we use personal information
We use personal information to:
- (a) Provide the Services: create and manage your account, book, schedule and complete pickups, match your items with a Recipient Organization, arrange delivery, and send booking confirmations, reminders and status updates;
- (b) Process payments: charge fees, issue refunds and handle billing questions;
- (c) Tell you where your items went: confirm delivery and tell you which Recipient Organization received your items;
- (d) Support you: answer questions, resolve complaints and handle damage or service claims;
- (e) Keep people safe and prevent fraud: verify bookings, protect Pickup Partners and donors, investigate incidents, and detect and prevent fraud, abuse and misuse;
- (f) Improve the Services: analyze usage, fix problems, develop new features, and plan routes, capacity and service areas;
- (g) Report impact: create aggregated or de-identified statistics (such as number of items donated or weight diverted from landfill) for impact reports, which do not identify you;
- (h) Market our Services: send you news and offers where permitted, and measure and improve our advertising (see Sections 6 and 8);
- (i) Comply with law: meet legal, tax, accounting and regulatory obligations, respond to lawful requests, and enforce our Terms of Use; and
- (j) Other purposes with notice or consent: for any other purpose we tell you about when we collect the information, or with your consent.
We do not use your personal information to make decisions that produce legal or similarly significant effects about you based solely on automated processing.
4. How we share personal information
We share personal information only as described below.
4.1 Pickup Partners. We share your name, phone number, pickup address, access instructions, pickup window and item details with the Pickup Partner assigned to your booking: Uber for Light Pickups, and Lugg for Flexi Pickups, together with the independent driver or mover who accepts the job. They use this information to collect your items, send you pickup updates (for example, SMS tracking links) and contact you about the pickup. Pickup Partners handle this information under their own privacy policies, including Uber's Privacy Notice and Lugg's Privacy Policy, available on their websites. We share only what they need to complete the job.
4.2 Recipient Organizations. We share a description of the items and the delivery date with the organization that receives your items. We do not share your name or contact details with Recipient Organizations unless you ask us to, or unless it is needed to resolve a problem with your items.
4.3 Service providers. We share information with companies that provide services to us under contracts that restrict their use of it, such as website hosting and cloud storage (including our hosting provider's infrastructure in Singapore), payment processing (Stripe), bot and fraud protection (Cloudflare Turnstile), booking and routing software, email, SMS and messaging platforms, customer support tools, analytics, address validation, and professional advisors (such as lawyers, accountants and auditors).
4.4 Share At Door Step group companies. Our group companies, Share At Door Step Pte. Ltd. (Singapore) and SADS India Pvt. Ltd. (India), provide customer support, technology and operations support to Share At Door Step. They may access personal information for these purposes under intra-group agreements and are required to protect it consistently with this Privacy Policy. See Section 11.
4.5 Advertising and analytics partners. We allow certain advertising and analytics partners, such as Google and Meta, to collect information through cookies, pixels and similar technologies on our website to measure and improve our advertising and to show you Share At Door Step ads on other sites and apps. These partners may receive identifiers such as cookie IDs and IP address, the pages you visit, and booking events (such as a completed booking and its value). If you have accepted advertising cookies, we may also provide hashed (scrambled) email addresses or phone numbers to help measure our ads. This may be considered a "sale" or "sharing" for cross-context behavioral advertising under California law. These technologies do not load unless you accept them, and you can opt out as described in Sections 6 and 9.
4.6 Organizations you participate through. If you take part in a donation drive or program run by your employer or another organization, we may share your participation and donation details with that organization, usually in aggregated form.
4.7 Legal, safety and protection. We may disclose information if we believe in good faith that it is reasonably necessary to comply with law, a subpoena, court order or other legal process; to respond to a government request; to enforce our Terms of Use; to protect the rights, property or safety of Share At Door Step, our users, Pickup Partners, Recipient Organizations or the public; or in connection with an insurance or damage claim.
4.8 Business transfers. If Share At Door Step is involved in a merger, acquisition, financing, reorganization, bankruptcy or sale of assets, personal information may be transferred as part of that transaction, subject to this Privacy Policy or a policy that is at least as protective.
4.9 With your consent or at your direction. We may share information with other parties when you ask us to or agree that we can.
4.10 De-identified and aggregated information. We may share information that has been de-identified or aggregated so that it cannot reasonably be used to identify you. We will not attempt to re-identify it.
4.11 No sale for money or direct marketing. We do not exchange personal information for money. We do not share personal information with third parties for their own direct marketing purposes, as described in California Civil Code Section 1798.83.
5. Photos and recordings
5.1 Pickup Partners and Share At Door Step may take photos of donated items and the pickup spot at pickup and delivery as proof of service, for dispute resolution and to prevent fraud. We instruct Pickup Partners to photograph only the items and the immediate pickup spot, and not people, house numbers or documents. We may also use item photos that do not show people, your address or identifying details of your home in impact reports and on our channels, until you ask us to stop. If a photo accidentally captures a person or personal details, we will not use it for these purposes.
5.2 We will not use your name, photograph, voice or likeness in advertising or marketing without your separate, express consent.
5.3 If we record a phone call, we will tell you at the start of the call. If our website offers live chat, before you send your first message we will tell you that the chat is recorded and operated for us by our chat provider, and ask you to agree. Our chat provider may use chat content only to provide its service to us.
6. Cookies and similar technologies
6.1 What we use. We and our partners use cookies, pixels, tags, software development kits and similar technologies. They fall into these categories:
| Category | What it does | Can you turn it off? |
|---|
| Strictly necessary | Keeps the site secure, remembers your booking and login, and loads pages correctly | No, the site needs these to work |
| Functional | Remembers your preferences, such as your ZIP code | Yes |
| Analytics | Helps us understand how visitors use the site so we can improve it (for example, Google Analytics) | Yes |
| Advertising | Measures our ads and shows you Share At Door Step ads on other sites and apps (for example, Google Ads and Meta Pixel) | Yes |
A current list of the specific tools we use is available in our cookie settings.
6.2 Your consent. Analytics and advertising cookies and pixels on our website do not load until you click "Accept" in our cookie banner. You can withdraw your consent at any time through the "Cookie Settings" link in our website footer.
6.3 Browser signals. We treat a Global Privacy Control ("GPC") signal from your browser as a valid request to opt out of the sale or sharing of your personal information for that browser, and we will display that your opt-out has been honored. There is no common industry standard for "Do Not Track" signals, so our website does not respond to Do Not Track signals other than GPC.
6.4 Third-party tracking. Our advertising and analytics partners may collect information about your online activities over time and across different websites and apps. You can learn more and opt out of interest-based advertising from many companies at optout.aboutads.info and www.networkadvertising.org/choices, and through your device's advertising settings. Google's use of information is described at policies.google.com/technologies/partner-sites.
7. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, resolve disputes, comply with legal, tax and accounting obligations, and enforce our agreements. As a general guide:
| Information | Typical retention |
|---|
| Account details, bookings, payments and donation records | For as long as your account is open and not voluntarily terminated by you |
| Contact with us that is not tied to an account or booking (for example, a general question, media inquiry, or partnership request) | For as long as needed to respond to and resolve your inquiry, then deleted or archived |
| Proof-of-service photos | Retained as part of your order record for as long as your account is open (item photos used in impact reports are kept until you ask us to stop) |
| Call recordings and chat transcripts | For as long as your account is open, or, if you contacted us without an account, for as long as needed to resolve your question |
| Internet activity, cookie and analytics data | Until the service that uses it is discontinued; see our cookie settings for specific cookie lifetimes |
| Marketing preferences and opt-out records | Until you opt out, and then as long as needed to honor your opt-out |
When we no longer need personal information, we delete it or de-identify it. We may keep information longer if required by law or needed for an ongoing claim, investigation or legal hold.
8. Your choices
8.1 Marketing emails. Click the "unsubscribe" link in any marketing email. We will still send you service messages about your bookings and account.
8.2 Text messages. We send marketing texts only if you opted in. Reply STOP to any SMS to stop receiving texts, or tell us in any other reasonable way. Message and data rates may apply.
8.3 Cookies and advertising. Use our "Cookie Settings" link, turn on GPC in your browser, or use the opt-out tools in Section 6.4.
8.4 Account deletion. You can ask us to delete your account at [email protected] or through your account settings. We may keep some information as described in Section 7.
9. Your California privacy rights
9.1 Who this applies to. This Section applies to residents of California and provides the information required by the California Consumer Privacy Act, as amended ("CCPA"). We honor the requests described below from California residents. If you live in another state that gives you similar rights, you may also contact us, and we will respond as required by the laws that apply to you.
9.2 Notice at collection. In the past 12 months, we have collected the following categories of personal information:
| Category (CCPA) | Examples | Sources | Business purposes | Disclosed for a business purpose to | Sold or shared? |
|---|
| Identifiers | Name, email, phone, postal address, account ID, IP address, cookie IDs | You; your device; Pickup Partners; organizations | Sections 3(a)-(j) | Pickup Partners; service providers; group companies | Cookie IDs, IP address and hashed email or phone may be shared with advertising partners |
| Customer records (Cal. Civ. Code 1798.80(e)) | Name, address, phone, billing details | You; payment processors | Sections 3(a)-(e), (i) | Pickup Partners; payment processors; service providers | Not sold or shared |
| Commercial information | Bookings, items donated, fees paid, donation history | You; Pickup Partners; Recipient Organizations | Sections 3(a)-(i) | Pickup Partners; Recipient Organizations (item descriptions only); service providers; group companies | Booking events (such as a completed booking and its value) may be shared with advertising partners |
| Internet or other electronic network activity | Pages viewed, clicks, ad interactions | Your device; advertising and analytics partners | Sections 3(e), (f), (h) | Analytics and hosting providers | May be shared with advertising partners |
| Audio, electronic, visual or similar information | Photos of items and pickup spot, call recordings, chat transcripts | You; Pickup Partners | Sections 3(a), (d), (e), (g), (h) | Service providers; insurers in a claim | Not sold or shared |
| Professional information | Job title and organization of business contacts | You; organizations | Sections 3(a), (d), (h) | Service providers | Not sold or shared |
| Inferences | Likely interest in our Services, based on ad interactions | Advertising and analytics partners | Section 3(h) | Service providers | May be shared with advertising partners |
| Sensitive personal information | Account login and password; precise geolocation collected when you book a pickup | You; your device | Sections 3(a), (e) | Pickup Partners; service providers | Not sold or shared |
We do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA, so we do not offer a right to limit its use. We do not knowingly sell or share the personal information of consumers under 16 years of age. Retention periods are described in Section 7.
9.3 Your rights. Subject to certain exceptions, California residents have the right to:
- (a) Know and access the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collecting, selling or sharing it, and the categories of third parties to whom we disclosed it;
- (b) Delete personal information we collected from you;
- (c) Correct inaccurate personal information;
- (d) Opt out of the sale or sharing of your personal information, including for cross-context behavioral advertising;
- (e) Limit the use of sensitive personal information, where applicable; and
- (f) Not be discriminated against for exercising any of these rights.
9.4 How to make a request. You can make a request by emailing [email protected] with the subject "California Privacy Request", or using the form below, which also lets you opt out of the sale or sharing of your personal information and limit the use of sensitive personal information.
You can also opt out of sale or sharing at any time by adjusting your cookie settings or enabling Global Privacy Control (GPC) in your browser.
9.5 Verification. To protect your information, we will verify your identity before responding to requests to know, delete or correct, usually by matching information you give us (such as your email address, phone number and a recent booking) to information in our records. We do not need to verify opt-out requests, but we may deny one we reasonably believe is fraudulent.
9.6 Authorized agents. You may use an authorized agent to make a request. We may ask for proof that the agent has your signed permission and may ask you to verify your identity directly, unless the agent has a valid power of attorney.
9.7 Timing. We will confirm receipt of requests to know, delete or correct within 10 business days and respond within 45 calendar days. If we need more time (up to another 45 days), we will tell you why. We will act on opt-out requests as soon as feasible and no later than 15 business days.
9.8 Appeals and complaints. If we deny your request, we will explain why. If you disagree, you may reply to our response to ask us to reconsider. You may also contact the California Privacy Protection Agency at cppa.ca.gov.
9.9 Shine the Light. California residents may ask us once a year for information about personal information disclosed to third parties for their direct marketing purposes. As stated in Section 4.11, we do not make those disclosures.
10. How we protect personal information
We use reasonable administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access controls based on job need, and contractual confidentiality obligations for our service providers, Pickup Partners and group companies. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a security breach affecting your personal information, we will notify you and the authorities as required by law. You can help by using a strong, unique password and telling us promptly if you suspect unauthorized use of your account.
11. International transfers
Share At Door Step is based in the United States, and our group companies and some of our service providers are located in other countries, including India and Singapore. When personal information is accessed from or transferred to those countries, we require the recipients to protect it under written agreements consistent with this Privacy Policy. Data protection laws in those countries may differ from the laws where you live.
12. Children
Our Services are intended for adults. You must be at least 18 years old to book a pickup or create an account. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us at [email protected] and we will delete it.
13. Third-party websites and services
Our Services may contain links to, or integrate with, websites and services we do not control, such as payment processors, mapping tools, messaging apps and the websites of Recipient Organizations. Their privacy practices are governed by their own policies, and we are not responsible for them.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date. If we make material changes, we will notify you by email, SMS or a notice on our website before the changes take effect, and where the law requires, we will ask for your consent.
15. Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Share At Door Step Inc.
Attn: Privacy
16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex
Email: [email protected]
If you have a disability and need this Privacy Policy in another format, please contact us at [email protected].
