Terms of use.

Share At Door Step Inc.
Version 1.0 · Effective date: September 22, 2026

1. About these Terms

1.1 Who we are. These Terms of Use ("Terms") are a legal agreement between you and Share At Door Step Inc., a Delaware corporation ("Share At Door Step", "we", "us" or "our"). We are part of the Share At Door Step group, which also operates in India and Singapore through separate companies.

1.2 What these Terms cover. These Terms govern your use of our website at us.shareatdoorstep.com, any Share At Door Step mobile application, booking pages, messaging channels (including SMS, email and WhatsApp), and any related services we offer in the United States (together, the "Platform"), and every pickup or other service you book through the Platform (the "Services").

1.3 How you accept. You accept these Terms by checking the box confirming that you agree to them when you create an account or book a Pickup or Drop-off. If you book by phone, SMS, WhatsApp or any other channel, your booking is not confirmed until you accept these Terms through the link we send you. If you do not agree, do not use the Services.

1.4 Other pages. Our What We Accept page and our Pricing page, as in effect when you confirm a booking, form part of these Terms for that booking. If anything on those pages conflicts with these Terms, these Terms control. Our Privacy Policy explains how we handle personal information. It is a notice to you and is not part of these Terms.

1.5 Organizations. If you use the Services on behalf of a company, school, nonprofit or other organization, you confirm that you have authority to bind that organization, and "you" includes that organization. If your organization has signed a separate written agreement with Share At Door Step (for example, for an employee donation drive or a brand take-back program), that agreement controls where it conflicts with these Terms.

2. What Share At Door Step does and does not do

2.1 Share At Door Step is a matching platform for pre-owned goods. Share At Door Step provides a technology platform that matches pre-owned household goods you no longer want with organizations that can reuse, repurpose or recycle them, coordinates the handover, and confirms where your items went. You may deliver your items to the matched organization yourself at no charge ("Drop-off"), or, where available, book collection from your home or business ("Pickup"). Where you book a Pickup, transport is performed by an independent Pickup Partner (Section 2.2). Share At Door Step is not a charity, is not a tax-exempt organization, does not solicit donations on behalf of any organization, and does not receive your items as a gift.

2.2 Pickup Partners. Pickups and deliveries are performed by independent third parties, such as delivery and moving platforms (for example, Uber and Lugg), the independent drivers and movers who use those platforms, and other independent hauling and courier businesses (together, "Pickup Partners"). Each Pickup Partner is solely responsible for its own compliance with the laws that apply to its business, including any licensing, permit, insurance and motor-carrier requirements. Share At Door Step does not verify, and makes no representation about, any Pickup Partner's licenses, permits or insurance. Pickup Partners are not employees, agents, joint venturers or partners of Share At Door Step, and they decide how to perform the work, including the vehicles, equipment and personnel they use. Share At Door Step does not own or operate vehicles, is not a motor carrier, and does not itself provide moving, hauling or transportation services. Pickup Partners handle any personal information they receive under their own privacy policies.

2.3 Recipient Organizations. Your items are delivered to independent organizations that can use them ("Recipient Organizations"). Recipient Organizations may include community organizations and nonprofits, churches and faith-based groups, schools, shelters and community groups, and businesses that resell, repurpose or recycle pre-owned goods. Recipient Organizations are not controlled by Share At Door Step, and not all of them are tax-exempt. Each Recipient Organization is responsible for its own acceptance of items and for how it uses them.

2.4 Matching. Unless the Platform lets you choose a specific Recipient Organization for a booking, Share At Door Step decides which Recipient Organization receives your items, based on factors such as the type, quantity and condition of the items, location, and each Recipient Organization's current needs and capacity. Share At Door Step may change the destination at any time before delivery. We do not guarantee that any particular organization will receive your items. After delivery, we will tell you where your items were delivered. If you chose a specific Recipient Organization and it cannot accept your items, we will tell you before pickup, and you may cancel for a full refund.

2.5 No guarantee of acceptance. Recipient Organizations decide for themselves what they accept. Items may be declined at pickup or at delivery. Section 8.4 explains what happens to declined items. Share At Door Step aims to place items with organizations that can reuse them, but does not guarantee that any item will be reused, resold or given to people in need. Items may be recycled or lawfully disposed of when reuse is not practical, for example because of their condition, contamination, local demand, or the lack of a suitable facility nearby.

2.6 No guarantee about Pickup Partners. Share At Door Step does not employ, train, supervise or background-check Pickup Partner personnel. Some Pickup Partners run their own screening, but Share At Door Step does not guarantee the quality, safety, conduct or qualifications of any Pickup Partner or its personnel.

3. Eligibility and accounts

3.1 Age. You must be at least 18 years old and able to form a binding contract to use the Services. The Platform is not directed to children.

3.2 Service area. The Services are currently offered only in the service areas shown on the Platform. We may add, change or withdraw service areas at any time.

3.3 Accurate information. You agree to give us accurate, current and complete information, including your name, pickup address, phone number, email address and a truthful description of your items, and to keep it updated.

3.4 Account security. You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately at [email protected] if you believe your account has been compromised.

3.5 Our right to refuse service. We may decline or cancel any booking, or suspend or close any account, if we reasonably believe that you have broken these Terms, provided false information, behaved abusively or unsafely toward Pickup Partners, Recipient Organizations or Share At Door Step personnel, attempted fraud, or that providing the Services would be unsafe or unlawful. If we cancel a booking for reasons that are not your fault, we will refund any pickup fee (Section 6.1) you paid for that booking.

4. Booking a Pickup

4.1 Your booking. When you book, you tell us your pickup address, the pickup window you want, the items you are donating (including type, approximate size, quantity and weight), and any access details (such as stairs, elevators, gate codes, parking or building rules). If you choose Drop-off, we will tell you the Recipient Organization's address and drop-off hours, and Sections 5.1, 5.2, 7, 8 and 9 apply to your Drop-off.

4.2 Booking confirmation. A booking is confirmed only when we send you a confirmation by email, SMS or in the Platform. Pickup windows are estimates. Traffic, weather, Pickup Partner availability and other factors may cause delays, and we may need to reschedule. We will try to tell you as early as we can.

4.3 What your booking covers. Your pickup fee covers collection of the items and quantities described in your booking from the location described in your booking. It does not cover items or conditions you did not disclose. See Section 6.4. Each booking option has size and weight limits shown on the Platform (for example, a maximum weight per bag or box for smaller vehicles). Items outside those limits are not covered by your booking.

4.4 Contactless pickups. If you choose a contactless or "leave it outside" pickup, you must place only the items you intend to donate in the agreed pickup spot, clearly separated from anything else. You accept the risk of theft, weather damage or removal by others before collection. Anything in the agreed spot at the time of pickup will be treated as part of your donation.

4.5 One Pickup attempt. Each booking includes one Pickup attempt. If the Pickup Partner cannot complete the pickup because of you (see Section 6.3(b)), the booking will end and the failed-attempt fee will apply instead of the pickup fee. We will refund any part of your pickup fee that is more than that amount.

5. Your responsibilities as a donor

5.1 Your promises about your items. By booking, you confirm that:

• (a) you own the items or are fully authorized by the owner to give them away;
• (b) the items are not stolen, subject to a lien, loan or lease, or the subject of any dispute;
• (c) the items are not Prohibited Items (Section 7);
• (d) clothing and household items are clean and in good used condition or better, and working items are in working order;
• (e) the items are not subject to a product safety recall, and you have disclosed any defect or hazard you know about;
• (f) the items are free from bed bugs, pests, mold and contamination; and
• (g) giving away the items does not break any law, lease, building rule or agreement that applies to you.

5.2 Check your items before pickup. You are responsible for removing money, jewelry, documents, keepsakes, keys, and any other personal belongings from pockets, bags, drawers, boxes and furniture before pickup. You are responsible for removing all personal data from phones, computers, storage devices, cameras and other electronics and for signing out of any accounts. Share At Door Step, Pickup Partners and Recipient Organizations are not responsible for personal belongings or data left in donated items, except to the extent of their own intentional misconduct or gross negligence. Share At Door Step and Pickup Partners do not inspect or erase devices, and devices may be reused, refurbished or recycled. If you tell us promptly that something was included by mistake, we will make reasonable efforts to help locate it, but we cannot promise to recover it.

5.3 Access and safety. You agree to:

• (a) make sure you, or another adult you authorize, are present during the pickup window unless you booked a contactless pickup;
• (b) provide a clear, safe path to the items and a safe place for the Pickup Partner to park and load;
• (c) obtain any building, landlord, HOA, elevator or loading-dock permissions needed for the pickup, at your cost;
• (d) secure pets and keep children at a safe distance;
• (e) disconnect, drain, empty and defrost items where relevant, and disassemble items that cannot otherwise leave the property, unless disassembly was included in your booking;
• (f) tell us in advance about stairs, long carries, narrow doorways, fragile flooring, or anything else that affects how the items can be moved; and
• (g) remove or secure valuables, and not leave Pickup Partner personnel unsupervised inside your home.

5.4 Pickup Partners may inspect and refuse. A Pickup Partner may open and inspect any bag, box or item before collecting it, and may refuse to move any item, enter any area or complete any pickup that they reasonably believe is unsafe, unlawful, or not as described in your booking, or if they are treated with abuse or harassment.

5.5 Respectful conduct. You agree to treat Pickup Partners, Recipient Organizations and Share At Door Step personnel with courtesy. Harassment, discrimination, threats or violence will result in immediate cancellation without refund and may be reported to the authorities.

6. Fees, payments, cancellations and refunds

6.1 Convenience fee. If you book a Pickup, you pay Share At Door Step a fee (the "convenience fee", also called the pickup fee in these Terms). It pays for matching your items with a Recipient Organization, coordinating acceptance and handover, confirming where your items went, and arranging collection through a Pickup Partner. Drop-off is free, and no convenience fee applies to it. Fees are shown on the Platform before you confirm your booking. The price shown before you pay includes all mandatory charges for the items, quantities and access conditions (such as stairs or long carries) that you describe, excluding any taxes that apply. Optional extras that you choose (for example, disassembly or packing materials) are shown separately and charged only if you select them.

6.2 Payment. You authorize Share At Door Step and its payment processor to charge your chosen payment method for the pickup fee, any add-ons you choose, and any fees that apply under this Section 6. Payments are processed by third-party payment processors under their own terms. Share At Door Step does not store your full card number.

6.3 Conduct-based fees. The following fees apply only if triggered by the events described. The amounts are shown on our Pricing page and at booking, and each is a reasonable estimate of the costs that Share At Door Step and the Pickup Partner incur when that event occurs:

• (a) Cancellation and late change fees - the fees for cancelling a Pickup, or for rescheduling or cancelling it close to the pickup window, described in Section 6.5;
• (b) Failed-attempt fee - if the Pickup Partner arrives during the window and cannot complete the pickup because no one is available when required, access is not possible, the items are not ready, or the items are materially different from your booking and you do not agree to an updated price under Section 6.4. This fee reflects the cost of the wasted trip. If no one is available at the pickup (a no-show), the fee in Section 6.5(c) applies. For any other failed attempt, if this fee could apply to your booking, we will tell you the amount, or how it is calculated, before you confirm your booking;
• (c) Contamination or prohibited-item fee - if items are found to contain bed bugs, pests, hazardous materials or other Prohibited Items (Section 7), to cover reasonable cleaning, handling or disposal costs actually incurred. No refund of the pickup fee is given for items refused because of pests or contamination you did not disclose. If we expect this fee to apply to your booking, or find that it does, we will tell you the amount before you are charged; and
• (d) Approval cancellation fee - for Pickups of furniture or other items that need approval from a Recipient Organization or another partner before they can be collected, the cancellation fee stated when you make the request, if you cancel after making it. This fee covers our work coordinating with Recipient Organizations and other partners and reviewing whether your items are suitable. We will always tell you this amount before you decide whether to proceed.

6.4 Changes at the door. If your items or conditions are materially different from your booking (for example, more items, heavier items or undisclosed stairs), Share At Door Step may offer you an updated price through the Platform. Nothing extra will be charged unless you agree to it. If you do not agree, the Pickup Partner will collect only what your booking covers or, if that is not practical, treat the pickup as a failed attempt.

6.5 Cancelling and rescheduling. You may reschedule or cancel a Pickup by contacting our support team on WhatsApp at +1 (669) 322-5186. Your request takes effect when we receive it, whether or not we have replied. The following applies, measured from the start of your pickup window:

• (a) Rescheduling 24 hours or more before your pickup window - free;
• (b) Cancelling 24 hours or more before your pickup window - a cancellation fee of 4% of the pickup fee or $3, whichever is higher, for every Pickup type; and
• (c) Cancelling or rescheduling less than 24 hours before your pickup window, or a no-show - a fee of 4% of the pickup fee or the flat amount for your Pickup type, whichever is higher. The flat amount is $10 for a Light Pickup, and $40 for a Flexi Pickup, Books Only Pickup or corporate donation drive pickup.

The fee is deducted from the pickup fee you paid, and the balance is refunded under Section 6.6. A fee under this Section will never be more than the pickup fee you paid for that booking. These amounts reflect the coordination and logistics costs we and the Pickup Partner have already committed at each stage. This Section does not apply to the fee in Section 6.3(d).

6.6 Refunds. We will refund your pickup fee if (a) we or the Pickup Partner cancel your booking for reasons that are not your fault; (b) your pickup is not completed during your pickup window for reasons that are not your fault, unless you accept a rescheduled pickup that is then completed; (c) Section 2.4, 4.5, 8.5 or 19.2 provides for a refund; (d) you cancel under Section 6.5, in which case we refund the pickup fee less the cancellation fee; or (e) the law requires it. To be eligible for a refund under (b), please tell us within 48 hours after the end of your pickup window, so that we can check what happened with the Pickup Partner. This affects only refund eligibility and does not limit any other rights you have under law. Otherwise, pickup fees for completed pickups are non-refundable, because the fee pays for the pickup coordination service and not for any outcome for your items. Approved refunds are returned to your original payment method, usually within 5 to 10 business days.

6.7 Billing questions. If you believe you were charged incorrectly, please tell us at [email protected] within 60 days of the charge so that we can investigate while records are available. This does not limit any rights you have under applicable law or with your card issuer.

6.8 Pickup fees are not donations. Your pickup fee pays for a pickup coordination service provided by a for-profit company. It is not a donation to Share At Door Step or to any Recipient Organization, and it is not a charitable contribution. See Section 9.

7. Prohibited Items

7.1 You must not include any of the following ("Prohibited Items"):

• (a) hazardous materials, including paint, solvents, chemicals, fuel, propane tanks, pesticides, pool chemicals, aerosols and cleaning products;
• (b) loose or damaged batteries, lithium-ion batteries, or items that contain damaged batteries;
• (c) firearms, ammunition, weapons, fireworks or explosives;
• (d) drugs, medicines, supplements, medical sharps, alcohol, tobacco, vaping or cannabis products;
• (e) food or perishable items;
• (f) items subject to a safety recall, drop-side cribs and used car seats, and other cribs and infant sleep products unless the What We Accept page expressly allows them;
• (g) items with bed bugs, pests, mold, mildew, bodily fluids or strong odors;
• (h) used undergarments, swimwear worn next to the skin, and used personal care items;
• (i) mattresses, box springs, large appliances, televisions, monitors and other electronic waste, unless the What We Accept page expressly allows them;
• (j) construction debris, tires, auto parts and yard waste;
• (k) live animals or plants;
• (l) stolen property, counterfeit goods, or items you are not authorized to give away;
• (m) cash, securities, gift cards, personal documents or other valuables; and
• (n) anything else listed as not accepted on the What We Accept page, or that is illegal to possess, transport or give away.

7.2 Pickup Partners and Recipient Organizations may refuse any item, including items that are allowed but, in their judgment, are unsuitable, unsafe or not in reusable condition.

7.3 If Prohibited Items are included, you are responsible for any fees under Section 6.3(c), for any costs, fines or damage they cause, and for your obligations under Section 15.

8. Giving your items away: transfer of ownership, declined items and no declared value

8.1 You are giving the items away. By handing over items, or leaving them in the agreed pickup spot, you confirm that you intend to give them away permanently and that you give up possession of them and any right to have them returned. Once collected, items cannot be returned to you, recalled, exchanged or redirected at your request.

8.2 Transfer of ownership. Unless a written agreement between Share At Door Step and the Recipient Organization provides otherwise, the Pickup Partner transports your items for delivery to a Recipient Organization, and ownership of the items passes to the Recipient Organization when the Recipient Organization accepts them. Share At Door Step never takes ownership of items that are delivered to and accepted by a Recipient Organization.

8.3 How Recipient Organizations use items. Once a Recipient Organization accepts your items, it decides how to use them. That may include giving them to people in need, using them in its programs, reselling or repurposing them, or recycling them. You have no right to direct or control how a Recipient Organization uses accepted items.

8.4 Declined items. If some or all of your items are declined at pickup, the Pickup Partner may leave them with you. If items are declined after collection, or cannot be delivered to a Recipient Organization within a reasonable time, you authorize Share At Door Step and its Pickup Partners, at no additional charge to you (except under Section 6.3(c)), to offer them to another Recipient Organization, or to arrange their reuse, recycling or lawful disposal through an authorized recycler or facility. Ownership of those items passes to that recipient when it receives them.

8.5 No declared value. You understand that you are giving the items away for free and that the pickup fee is not based on their value. Subject to Section 14.4, for purposes of any claim against Share At Door Step, its Pickup Partners or its Recipient Organizations, donated items have no declared value, except to the extent the law requires a minimum level of liability for transporting them. To the fullest extent permitted by law, you will not seek compensation from Share At Door Step for the loss of, damage to, theft of, or failure to deliver any donated item, and your sole remedy for any failure by Share At Door Step to deliver collected items to a Recipient Organization, other than items handled under Section 8.4, is a refund of the pickup fee paid for that booking. This does not affect any claim for damage to your property other than the donated items, which is covered by Section 10.

8.6 Items collected by mistake. You are responsible for making sure that only items you intend to donate are made available for collection. If you believe an item was collected by mistake, please tell us as soon as possible, ideally within 24 hours, because items are often delivered quickly. We will make reasonable efforts to locate and return it, but we cannot guarantee recovery.

9. No tax receipts

9.1 No receipts or acknowledgments. Share At Door Step does not issue, arrange or deliver tax receipts, donation acknowledgments or valuations for items collected through the Services, and Recipient Organizations have no obligation to provide them to you.

9.2 No tax representations. Share At Door Step makes no representation that any item you give away through the Services is tax-deductible, or about the tax status of any Recipient Organization. Some Recipient Organizations are for-profit businesses, and items delivered to them are not charitable contributions.

9.3 No tax advice. Nothing on the Platform or in any communication from Share At Door Step is tax, legal or financial advice. You are responsible for any tax position you take and should consult a qualified tax advisor.

10. Damage to property and injuries

10.1 Pickup Partners are responsible for their own work. Pickup Partners are responsible for the way they perform pickups and deliveries, including any damage to property or injury that they cause. Some Pickup Partners carry insurance or offer damage-protection programs, each with its own coverage limits, exclusions and deadlines. Share At Door Step does not insure your property. Those programs commonly exclude, for example, damage to shared areas of a building (such as hallways, lobbies and elevators), water damage, and jewelry, cash, art, antiques or items of sentimental value, and may require you to claim first under your own renters or homeowners insurance. Please arrange any building requirements (such as elevator reservations, padding or certificates of insurance) before your pickup and keep valuables out of the way.

10.2 Reporting damage. If you believe a Pickup Partner damaged your property (other than donated items), please:

• (a) tell us at [email protected] within 72 hours of the pickup, or as soon as reasonably possible if you could not have discovered the damage within that time, because Pickup Partners' claims programs have short deadlines (some within 14 to 30 days) and late claims may not be eligible under them;
• (b) include your booking number, a description of the damage, and date-stamped photos;
• (c) allow Share At Door Step, the Pickup Partner and its insurer to inspect the damage before it is repaired, unless an urgent repair is needed for safety; and
• (d) provide any information the Pickup Partner's claims program reasonably requires, such as a police report for theft.

Prompt reporting helps us and the Pickup Partner investigate while evidence is fresh. We will submit your claim to the Pickup Partner's claims program or insurer and make reasonable efforts to help you resolve it. Failure to report promptly may make it harder or impossible to verify your claim.

10.3 Situations outside a Pickup Partner's control. Neither Share At Door Step nor Pickup Partners are responsible for damage or injury to the extent caused by: your failure to meet your responsibilities in Section 5; inaccurate booking information; pre-existing damage or wear; items that do not reasonably fit through doorways, stairways or elevators in the way you asked them to be moved; hidden defects in items; items that were not bagged, boxed or prepared as instructed; help with moving or loading given by you or anyone other than the Pickup Partner; or your own actions or the actions of persons at the property other than the Pickup Partner and its personnel.

10.4 Share At Door Step's own responsibility. Share At Door Step is responsible for losses caused by its own negligence, subject to Section 14. Share At Door Step is not responsible for the acts or omissions of Pickup Partners, Recipient Organizations or other third parties, except to the extent the law makes Share At Door Step responsible for them.

10.5 Disputes with Pickup Partners and Recipient Organizations. Any dispute about the conduct of a Pickup Partner or a Recipient Organization is between you and that party, although we will make reasonable efforts to help. To the fullest extent permitted by law, you release Share At Door Step, its group companies and their directors, officers and employees from claims arising out of the acts or omissions of Pickup Partners and Recipient Organizations, except to the extent a claim is caused by Share At Door Step's own negligence, gross negligence, willful misconduct, fraud or violation of law. If you are a California resident, to the extent permitted by law you waive California Civil Code Section 1542 for this release only. Section 1542 says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

11. Photos, reviews and content

11.1 Proof-of-service photos. Pickup Partners and Share At Door Step may photograph items at pickup and delivery, and the pickup spot, to confirm that a pickup or delivery happened, to resolve disputes and to prevent fraud. We ask Pickup Partners to photograph only the items and the immediate pickup spot, and not people, house numbers or documents.

11.2 Use of item photos. We may use photos of donated items that do not identify you, anyone else, or your address in impact reports and on our channels. We will not use your name, voice, photograph or likeness in advertising or marketing without your separate, express consent. You can ask us at any time to stop using photos of your items in impact reports or on our channels by contacting [email protected].

11.3 Your content. If you submit reviews, comments, photos, videos, stories or other content to the Platform or to Share At Door Step ("User Content"), you keep ownership of it. You give Share At Door Step a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to host, store, reproduce, display, adapt (for example, to fit a format) and distribute your User Content in connection with operating and promoting the Services. If your User Content includes your name, image or likeness, we will use it for advertising only with your separate consent. You confirm that you have the rights needed to grant this license, including consent from anyone who appears in your content.

11.4 Honest reviews are welcome. Nothing in these Terms restricts your right to post an honest review of Share At Door Step, whether positive or negative. We do not remove or suppress reviews because they are negative. We may remove User Content that is unlawful, harassing, hateful, obscene, fraudulent, reveals someone's private information, infringes someone's rights, or is unrelated to the Services.

11.5 Feedback. If you send us suggestions or ideas about the Services, we may use them without any obligation to you.

12. Communications

12.1 Service messages. By providing your phone number and email address when you book, you agree that Share At Door Step and its Pickup Partners may contact you by call, SMS, WhatsApp or email about your booking, pickup, delivery, account, billing, safety or these Terms. Message and data rates may apply.

12.2 Marketing messages. We will send marketing text messages only if you separately opt in, and opting in is never a condition of booking. You can stop marketing emails by using the unsubscribe link, and stop text messages by replying STOP or by telling us in any other reasonable way.

12.3 Call recording. Calls with Share At Door Step may be recorded for quality, training and dispute resolution. We will tell you at the start of a call if it is being recorded. Live chat on our website may also be recorded, as explained in our Privacy Policy.

13. Use of the Platform

13.1 License. Subject to these Terms, Share At Door Step gives you a limited, personal, non-exclusive, non-transferable and revocable license to use the Platform for its intended purpose.

13.2 Restrictions. You must not: (a) use the Platform for any unlawful, fraudulent or misleading purpose; (b) book pickups to dispose of waste or Prohibited Items; (c) resell, sublicense or commercially exploit the Services without our written consent; (d) copy, scrape, crawl or harvest data from the Platform using automated means; (e) interfere with, disrupt, probe or attempt to gain unauthorized access to the Platform or its systems; (f) reverse engineer any part of the Platform except where the law expressly allows it; (g) upload viruses or harmful code; (h) impersonate anyone or misrepresent your affiliation; or (i) contact Pickup Partners or Recipient Organizations to arrange services outside the Platform in order to avoid Share At Door Step fees.

13.3 Our intellectual property. The Platform, the Share At Door Step name and logos, and all content, software and design on the Platform belong to Share At Door Step, its group companies or its licensors, and are protected by law. Except for the license in Section 13.1, no rights are granted to you.

13.4 Third-party services. The Platform may link to or rely on third-party services, such as payment processors, mapping services and messaging apps. Those services are governed by their own terms and privacy policies, and Share At Door Step is not responsible for them.

13.5 Changes and availability. We may change, suspend or discontinue any part of the Platform or Services at any time. We do not guarantee that the Platform will be uninterrupted or error-free.

14. Disclaimers and limitation of liability

14.1 Disclaimer. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". SHARE AT DOOR STEP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. SHARE AT DOOR STEP DOES NOT WARRANT THAT ANY PICKUP WILL OCCUR AT A PARTICULAR TIME, THAT ANY RECIPIENT ORGANIZATION WILL ACCEPT OR USE ANY ITEM IN A PARTICULAR WAY, THAT ANY TAX BENEFIT WILL BE AVAILABLE, OR THAT INFORMATION ON THE PLATFORM ABOUT RECIPIENT ORGANIZATIONS IS COMPLETE OR CURRENT.

14.2 Excluded damages. TO THE FULLEST EXTENT PERMITTED BY LAW, SHARE AT DOOR STEP, ITS GROUP COMPANIES AND THEIR DIRECTORS, OFFICERS AND EMPLOYEES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOSS OF A TAX DEDUCTION OR BENEFIT, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM OR THE SERVICES, EVEN IF SHARE AT DOOR STEP WAS TOLD THEY WERE POSSIBLE.

14.3 Liability cap. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF SHARE AT DOOR STEP, ITS GROUP COMPANIES AND THEIR DIRECTORS, OFFICERS AND EMPLOYEES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO SHARE AT DOOR STEP IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (US$100).

14.4 What these limits do not cover. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, willful misconduct, gross negligence, violation of law, or death or personal injury caused by Share At Door Step's negligence, or any rights you have under consumer protection laws that cannot be waived, such as the California Consumers Legal Remedies Act. Sections 14.2 and 14.3 also do not limit liability for physical damage to your home or personal property (other than donated items) caused by the negligence of Share At Door Step or its personnel. Some states do not allow certain exclusions or limitations, so some of the above may not apply to you.

14.5 Why these limits are reasonable. The pickup fee is set on the basis that donated items have no declared value and that the liability of Share At Door Step is limited as set out in these Terms. These limits apply to all theories of liability, including contract, tort (including negligence), strict liability and statute, to the extent permitted by law.

15. Your indemnity

15.1 To the extent permitted by law, you agree to indemnify and hold harmless Share At Door Step, its group companies, and their directors, officers, employees and agents, and Share At Door Step's Pickup Partners and Recipient Organizations, from and against third-party claims, and related losses, liabilities, fines, costs and reasonable attorneys' fees, to the extent they arise from:

• (a) your breach of Section 5.1, 5.3 or 7;
• (b) any Prohibited Item you made available for collection, or any item with pests, hazards or defects that you knew about;
• (c) any claim that you did not have the right to give away the items; or
• (d) your User Content, or your violation of any law or the rights of any other person.

15.2 This indemnity does not apply to the extent a claim is caused by the negligence or misconduct of the person seeking to be indemnified. Share At Door Step will notify you of any claim for which it seeks indemnity and will allow you to participate in the defense with counsel of your choice at your expense.

16. Suspension and termination

16.1 You may stop using the Services and close your account at any time through your account settings or by contacting [email protected].

16.2 We may suspend or terminate your access to the Platform or Services under Section 3.5, or if we stop offering the Services in your area.

16.3 Sections 4.4, 5.1, 5.2, 6 (for amounts owed and refunds due), 7.3, 8, 9, 10, 11.1 to 11.5, 13.3, 14, 15, 17, 18, 19 and 20 survive termination.

17. Governing law

17.1 These Terms, and any dispute between you and Share At Door Step, are governed by the laws of the State of California, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 18.

17.2 Subject to Section 18, any dispute that is not arbitrated must be brought in the state or federal courts located in the county in California where the Services were provided, or, if the Services were not provided in California, in San Francisco County, California, and you and Share At Door Step consent to the personal jurisdiction of those courts, except as California Civil Code Section 1780(d) otherwise allows.

18. Dispute resolution: arbitration agreement and class action waiver

18.1 Talk to us first. Most concerns can be resolved quickly by contacting us at [email protected]. Before either party starts arbitration or a small claims case, that party must send a written notice of dispute to the other ("Notice"). Notices to Share At Door Step must be sent to [email protected] or to 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex. The Notice must include the sender's name, contact details, booking or account details, a description of the dispute, and the relief requested, and must be personally signed by the person bringing the claim (and by their lawyer, if they have one). For the 45 days after the Notice is received, the parties will try in good faith to resolve the dispute, including, if either party asks, through an individual telephone or video call in which the person bringing the claim participates personally. Any limitations period is paused during this 45-day period. A party may not begin arbitration until this process is complete.

18.2 Agreement to arbitrate. Except as stated in Section 18.4, you and Share At Door Step agree that any dispute, claim or controversy arising out of or relating to these Terms, the Platform, the Services, or any past or future relationship between you and Share At Door Step, whether based on contract, tort, statute, fraud, misrepresentation or any other legal theory ("Dispute"), will be resolved by binding individual arbitration and not in court. This includes Disputes about the scope, enforceability or formation of this arbitration agreement, except as stated in Section 18.6. In this Section 18, "Share At Door Step" includes its group companies and their directors, officers and employees.

18.3 Arbitration rules and costs. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, and, where they apply, its Mass Arbitration Supplementary Rules, in effect when the arbitration begins, as modified by this Section 18. The AAA rules are available at www.adr.org. The arbitration will take place in the county in which you live or in which the Services were provided, or by video or written submissions if you prefer. The arbitrator will apply California law and may award the same individual relief that a court could award, including statutory damages, attorneys' fees and costs where the law allows. Share At Door Step will pay all AAA filing, administrative and arbitrator fees other than the portion of the filing fee that the AAA Consumer Rules require a consumer to pay. Share At Door Step will not seek its attorneys' fees or costs from you in arbitration unless the arbitrator finds your claim was frivolous or brought for an improper purpose. The arbitrator's decision will be in writing and will be final and binding, subject to review as permitted by the Federal Arbitration Act.

18.4 Exceptions. The following do not have to be arbitrated:

• (a) either party may bring an individual claim in small claims court if it qualifies and stays there;
• (b) either party may seek an order in court to stop the actual or threatened infringement or misuse of its intellectual property;
• (c) claims of sexual assault or sexual harassment may be brought in court if you choose, as allowed by federal law; and
• (d) claims for public injunctive relief, as described in Section 18.7.

18.5 Class action and jury trial waiver. YOU AND SHARE AT DOOR STEP AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of more than one person or preside over any form of class, collective or representative proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent needed to provide relief warranted by that party's individual claim. This Section 18.5 applies only to Disputes resolved in arbitration. BY AGREEING TO ARBITRATION, YOU AND SHARE AT DOOR STEP EACH GIVE UP THE RIGHT TO A JURY TRIAL FOR DISPUTES THAT ARE ARBITRATED.

18.6 If part of this Section is unenforceable. If a court decides that the class action waiver in Section 18.5 is unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that one) will be severed and decided by a court, and all other claims will be arbitrated. A court, not an arbitrator, will decide any dispute about whether Section 18.5 is enforceable. If any other part of this Section 18 is found unenforceable, the rest of Section 18 will still apply.

18.7 Public injunctive relief. If you seek public injunctive relief (relief whose primary purpose and effect is to prohibit unlawful acts that threaten future injury to the general public), that request will be decided by a court after all individual claims and requests for relief have been arbitrated, and the court proceeding will be paused until the arbitration is complete. Nothing in these Terms waives your right to seek public injunctive relief in a forum where it is available.

18.8 Mass filings. If 25 or more similar Demands for Arbitration are filed against Share At Door Step by or with the assistance of the same law firm or coordinated group, the AAA's Mass Arbitration Supplementary Rules will apply, and the filing parties and Share At Door Step agree to cooperate in good faith with the AAA to administer those arbitrations efficiently, including through the AAA's process-arbitrator procedures. Nothing in this Section prevents any individual from having their claim decided on its own merits.

18.9 Your right to opt out. You may opt out of this arbitration agreement by sending a written notice to [email protected] within 30 days after you first accept these Terms. The notice must include your name, address, the email address or phone number associated with your account or booking, and a clear statement that you want to opt out of the arbitration agreement. Opting out will not affect any other part of these Terms or your use of the Services. If you opt out, Sections 18.1 to 18.10, including Section 18.5, do not apply to you, and Section 17.2 will apply to Disputes.

18.10 Changes to this Section. If Share At Door Step makes a material change to this Section 18, we will give you at least 30 days' notice, and the change will not apply to any Dispute that arose before the change took effect. You may reject a material change by sending written notice to [email protected] within 30 days of the change, in which case the most recent version of Section 18 that you accepted will continue to apply.

18.11 Survival. This Section 18 survives termination of these Terms and the end of your use of the Services.

19. General terms

19.1 Changes to these Terms. We may update these Terms from time to time. We will post the updated Terms with a new "Last updated" date. If a change is material, we will give you reasonable advance notice by email, SMS or in the Platform, and, where required, ask you to accept the updated Terms before your next booking. Changes do not apply to bookings already confirmed or to any Dispute that arose before the change takes effect. If you do not agree to a change, you must stop using the Services.

19.2 Force majeure. Share At Door Step is not responsible for any delay or failure to perform caused by events beyond its reasonable control, including severe weather, natural disasters, wildfire, public health emergencies, road closures, strikes, government action, utility or internet failures, or the unavailability of Pickup Partners or Recipient Organizations. If such an event prevents a pickup, we will offer to reschedule or refund your pickup fee.

19.3 Assignment. You may not transfer your rights or obligations under these Terms without our written consent. Share At Door Step may assign these Terms to a group company or to a successor in connection with a merger, acquisition or sale of assets, as long as your rights under these Terms are not reduced.

19.4 Third-party beneficiaries. Share At Door Step's group companies may rely on Sections 10.5, 14, 15 and 18, and Pickup Partners and Recipient Organizations may rely on Sections 5.2, 5.4, 7.2, 8, 9, 10.3 and 15, to the extent those Sections refer to them. Otherwise, no one other than you and Share At Door Step has rights under these Terms.

19.5 Electronic notices. You agree that we may provide agreements, notices and other communications to you electronically, including by email, SMS or in the Platform, and that these satisfy any legal requirement that communications be in writing.

19.6 Severability and waiver. If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted and the rest of these Terms will remain in effect, subject to Section 18.6. Our failure to enforce any provision is not a waiver of our right to do so later.

19.7 Entire agreement. These Terms, together with the policies referred to in Section 1.4, are the entire agreement between you and Share At Door Step about the Platform and Services, and replace any earlier agreements on the same subject, except for any separate written agreement described in Section 1.5.

19.8 Relationship. Nothing in these Terms creates any partnership, joint venture, employment or agency relationship between you and Share At Door Step.

19.9 Headings. Headings are for convenience only. "Including" means "including without limitation".

20. California consumer notice

Under California Civil Code Section 1789.3, California users are entitled to the following notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

21. Contact us

Share At Door Step Inc.
16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex
Email: [email protected]
Legal notices: [email protected]
Phone: +1 (669) 322-5186